Refund & Return Policy

1. All Sales Are Final

• We do not accept returns, refunds, or exchanges

• All purchases are considered final once the order is placed

• Please review your order carefully before completing your purchase

 

 

2. Exceptions (Damaged or Incorrect Orders Only

We only offer replacements or refunds under the following conditions:

• You received a damaged item, or

• You received the wrong item

 

To qualify:

• You must contact us within 48 hours of delivery

• Provide your order number

• Include clear photos showing the issue

​

Contact us within 48 hours of delivery with:

• Order number

• Clear photos of the issue

 

 

3. Resolution Process

If your claim is approved, we will:

• Send a replacement at no additional cost, OR

• Issue a refund to your original payment method

 

 

4. Order Accuracy Responsibility

Customers are responsible for:

• Selecting the correct size

• Entering the correct shipping address

• Reviewing order details before checkout

 

We are not responsible for errors made at checkout.

 

 

5. Shipping Costs

• Shipping fees are non-refundable

• We do not cover costs for reshipping due to incorrect addresses provided by the customer

 

 

6. Refused or Undeliverable Packages

If a package is:

• Refused

• Returned due to incorrect address

 

We reserve the right to:

• Charge a reshipping fee, OR

• Issue store credit at our discretion

 

 

7. Exchanges

We do not offer direct exchanges.

 

If you need a different size or item:​

• Place a new order

 

 

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment provider

• Contact your card issuer

 

 

​9. Chargebacks & Disputes

We take fraudulent chargebacks seriously. By purchasing from our store, you agree to this policy.

Any disputes that violate these terms may be challenged with:

• Proof of delivery

• Order confirmation

• This policy agreement

 

 

10. Contact

If still unresolved, contact us at orders@thirdechoapparel.com